The Problem: Warranty calls can be difficult: Multiple trips to the customer’s home and the supply warehouse. The customer doesn’t want to pay a lot for something that should not have failed. Warranty parts get lost. The failed...
Read MoreOne of the Key Performance Indicators (KPIs) of a Service Technician is to generate Qualified Sales Leads (QSLs). “If the equipment is ‘old,’ the Technician should inform/educate the customer. Furthermore, the Technician...
Read MoreAs outlined in The Family Plan: Why? post, recurring maintenance plans such as our Family Plan are an important part of the business. Setting them up correctly is important also. Here’s how: OUTDATED as of 03/06/2026. ...
Read MoreRecurring maintenance plans such as our Family Plan are an important part of the business. Below are a few reasons why: The Family Plan... Fosters Customer Loyalty Offering recurring maintenance plans helps in building...
Read MoreKey Performance Indicators (KPIs) objectively measure how a Service Technician is performing. The goals below are based on industry standards and are part of the Service Technician’s Annual Review. 1. Revenue Per Billable...
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