Training
Get It Done …Right. Becoming an incredible AC Guy is quite an adventure. HVAC schools are nifty, but most of the trade is learned on the job. You watch someone do a specific task, then that someone shows you how to do...
Read MoreAuthor: InsideTheACGuys
MEMO: 06/18/2025
Posted by InsideTheACGuys | Jun 18, 2025 | MEMO
Wednesday, June 18, 2025 To: Everyone Subject: Model/Serial # Tags When installing a new system, take care not to tape or mastic over the model/serial number tag. That information may be needed in the future. Note: on some new...
Read MoreMEMO: 01/02/2025
Posted by InsideTheACGuys | Jan 2, 2025 | MEMO
Thursday, January 2, 2025 To: Everyone Subject: New Warranty Parts Policy A new policy for the proper processing of warranty parts is...
Read MoreWarranty Parts Policy
Posted by InsideTheACGuys | Jan 2, 2025 | Policy Manual, Service Dept.
The Problem: Warranty calls can be difficult: Multiple trips to the customer’s home and the supply warehouse. The customer doesn’t want to pay a lot for something that should not have failed. Warranty parts get lost. The failed...
Read MoreThe QSL KPI Bonus
Posted by InsideTheACGuys | Dec 10, 2024 | Service Dept.
One of the Key Performance Indicators (KPIs) of a Service Technician is to generate Qualified Sales Leads (QSLs). “If the equipment is ‘old,’ the Technician should inform/educate the customer. Furthermore, the Technician...
Read MoreRecent Comments
No comments to show.