Training
Get It Done …Right. Becoming an incredible AC Guy is quite an adventure. HVAC schools are nifty, but most of the trade is learned on the job. You watch someone do a specific task, then that someone shows you how to do...
MEMO: 06/18/2025
Wednesday, June 18, 2025 To: Everyone Subject: Model/Serial # Tags When installing a new system, take care not to tape or mastic over the model/serial number tag. That information may be needed in the future. Note: on some new...
Read MoreMEMO: 01/02/2025
Thursday, January 2, 2025 To: Everyone Subject: New Warranty Parts Policy A new policy for the proper processing of warranty parts is...
Read MoreWarranty Parts Policy
The Problem: Warranty calls can be difficult: Multiple trips to the customer’s home and the supply warehouse. The customer doesn’t want to pay a lot for something that should not have failed. Warranty parts get lost. The failed...
Read MoreThe QSL KPI Bonus
One of the Key Performance Indicators (KPIs) of a Service Technician is to generate Qualified Sales Leads (QSLs). “If the equipment is ‘old,’ the Technician should inform/educate the customer. Furthermore, the Technician...
Read MoreSix Stars #4
Tuesday, November 19, 2024 Going forward, the first Tuesday of every month will be a Company Meeting. 8:00am at the shop (#704). Nothing crazy. Maybe a half-hour at most. Just a time to review the previous month’s efforts...
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